Terms and ConditionsNotice

Article 1 (Application of these Terms and Conditions)

All accommodation contracts and related contracts for all accommodation facilities operated by our company (hereinafter referred to as "our facilities") shall be supplemented by these terms and conditions.
Any matters not stipulated in this Agreement shall be governed by law or custom.
Notwithstanding the provisions of the preceding paragraph, if the Company agrees to establish special provisions within the scope not contrary to the spirit of these terms and conditions, laws and regulations and customs, those special provisions shall take precedence.

Article 2 (Refusal to Conclude an Accommodation Contract)

We may refuse accommodation in the following cases:

1. (1) When an application for accommodation does not conform with these terms and conditions.
2. (2) When the Hotel is fully booked and no rooms are available.
3. (3) When the person seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate the provisions of the law, the public order or good morals in regard to his/her accommodation.
4. (4) When the person seeking accommodation is deemed to be under any of the following items (a) to (c):
   1. (a) An organized crime group as defined in Article 2, Paragraph 2 of the Law Concerning the Prevention of Unjust Activities by Organized Crime Group Members (Law No. 77 of 1991) (hereinafter referred to as an "organized crime group");
      Members of organized crime groups as defined in Article 2, paragraph 6 of the same Act (hereinafter referred to as "organized crime group members"), associate members of organized crime groups, or persons related to organized crime groups or other antisocial forces
   2. (b) When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime member
   3. (c) A corporation in which any of its directors is a member of an organized crime group.
5. (5) When a person seeking accommodation behaves in a manner that causes significant nuisance to other guests.
6. (6) When the person seeking accommodation can be clearly detected as carrying an infectious disease.
7. (7) When the Guest is subjected to violent demands or is asked to assume an unreasonable burden in relation to his/her accommodation.
8. (8) When the Hotel is unable to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable causes.
9. (9) When a person requesting lodging is deemed to be intoxicated and causing significant inconvenience to the neighborhood, or when a lodger behaves in a manner that causes significant inconvenience to other lodgers.
10. (10) When bringing in dangerous items (stoves or other firearms, petroleum, guns, swords, etc.) or items harmful to the human body.
11. (11) When the circumstances fall under the provisions of the Yamanashi Prefecture Hotel and Inn Business Act Enforcement Ordinance.
12. (12) If the person has been subject to Article 11 in the past.

Article 3 (Notification of name, etc.)

Anyone who wishes to apply for accommodation at this facility must provide the following information to this facility:

1. (a) Address, name, telephone number, gender, nationality, and occupation of the guest
2. (a) Date of stay, expected arrival time, company name, applicant's telephone number and name
3. (c) Any other matters deemed necessary by the accommodation facility.

If a guest requests to extend their stay beyond the date of the stay for which they made their application, this request will be treated as a new application for accommodation only if there is no other reservation at this facility, and the request will be accepted by our company and the accommodation fee will be paid in advance.

Article 4 (Conclusion of Accommodation Contract, etc.)

An accommodation contract is established when our company accepts the application for an accommodation contract made by the guest himself/herself.

When an accommodation contract has been concluded, you will be required to pay an application fee, set by our company up to the basic accommodation fee for your stay (if it exceeds 3 days, then 3 days), by the date specified by our company.

The application fee will first be applied to the accommodation fee finally payable by the guest, and then to the penalty charge and compensation in the event that the guest terminates the contract or that the company has suffered damage due to the guest's intention or negligence, and the remaining balance, if any, will be refunded at the time of payment of the accommodation fee.

If the application fee is not paid by the date specified by our company, the accommodation agreement will become void. However, this only applies if our company has so informed the guest when specifying the due date for payment of the application fee.

The deadline for reservations is 12:00 p.m. on the day before the intended date of stay. However, this does not apply to reservations made via the Internet.

Article 5 (Penalty)

When an applicant for accommodation reservations cancels all or part of the reservation (including meals, ingredients, services, and product purchases reserved in advance), we will charge a penalty as follows:

1. (1) If you cancel on the day of your stay, you will be charged 100% of the basic rental fee for the entire building and the accommodation fee for each additional person.
   If you cancel two days prior to the day of your stay, 100%
   From 3 to 7 days prior, the rate is 75%, from 8 to 10 days prior, the rate is 50%, and from 11 to 20 days prior, the rate is 20%.
2. (2) If a guest does not arrive by 8 p.m. on the day of accommodation without contacting us, or if there is no contact more than two hours after the scheduled arrival time (up to 8 p.m.), we may regard the reservation as having been cancelled by the guest.
3. (3) If the number of reserved days is shortened, etc., the penalty fee will be charged at the rate of one day (the first day) regardless of the number of days shortened.
4. (4) In the event that the reservation is deemed to have been cancelled and it can be proven that the guest's failure to arrive without notice was due to non-arrival or delay of public transport such as a train or airplane, or other cause beyond the control of the guest, the cancellation charge stipulated in (1) above will not be charged. However, this will only apply if the guest has contacted us.

Penalty

Note: The percentage is the percentage of the cancellation charge based on the accommodation fee. If the number of days of the reservation is shortened, the cancellation charge will be charged based on the percentage of one day (the first day) regardless of the number of days shortened.

Article 6 (Cancellation)

Except as otherwise specified, our company may cancel the accommodation reservation and accommodation contract in the following cases.
When it is found that the case falls under any of Article 2 (3) to (12)
When the information specified in Article 3 (1) is not provided or is false
When payment of the application fee as stipulated in Article 4 has been requested and has not been paid by the due date.
When it is discovered at the time of the establishment of an accommodation contract under Article 4 that the person making the reservation is not the person staying at the accommodation facility.
When we cancel a reservation for accommodation, we will refund any reservation deposit already received for that reservation.

Article 7 (Accommodation Registration)

Guests must register the following details with the facility on the day of their stay.
(1) Matters referred to in Article 3(1)
(2) For foreigners, passport number, place of arrival in Japan, and date of arrival
(3) Departure date and time
(4) Any other matters deemed necessary by the facility.
For foreigners who do not have an address in Japan, we will ask you to present your passport and make a copy of it.

Article 8 (Check-in/Check-out times)

Guests may enter the facility (check-in time) from 3:00 p.m., and may leave the facility (check-out time) by 11:00 a.m.
When possible, this facility may permit use of the facilities and grounds outside the hours specified in the preceding paragraph. In such cases, additional fees will be charged as follows:

(1) Early check-in fee
12:00am to 3:00pm: 5,000 yen per hour

(2) Late check-out fee
11:00am to 12:00pm: 5,000 yen per hour
If you check out after 12pm, you will be charged the full night rate.
If you are staying for consecutive nights (2 or more days), you may use the room all day except on the days of arrival and departure.

Article 9 (Payment of Fees)

Payment of the fee is required by depositing the application fee (equivalent to the accommodation fee) into the specified bank account or by credit card by the specified date. Accommodation fees will be charged even if the guest voluntarily does not stay at the hotel after starting to use the room.

Article 10 (Usage rules)

Guests must follow the rules of use established by this facility while inside the facility.

(1) Filming and Interviews
If you wish to conduct interviews or filming on the premises of a hotel managed by LOOOF Co., Ltd., you must obtain prior consent from the hotel, regardless of whether the purpose is commercial or not.
We ask for your understanding and cooperation regarding the matters listed below.
Please note that if filming is done without prior permission, we may ask you to stop and remove the filming equipment.

*Please note that if you wish to take any photographs using a drone, you will need to obtain permission from the museum.

① Regarding filming permission criteria
The content of the shoot must not violate public order or morals.
(Adult photography, gravure photography, and photography that may bring a negative image of the hotel are strictly prohibited.)
Please be considerate to visitors when using the facilities so as not to cause any inconvenience.
You will not move, change or damage any equipment installed within the facility without prior permission from the facility.
(If actual damage is found, we will request compensation.)
Even if it is not the above, we may refuse to film depending on the content of the filming, the timing of the filming, or the operating status.
If we determine that the media or content of the photographs taken will damage the hotel's image, we may refuse permission to film or take photographs.

②Facility usage fee
For filming for commercial purposes (commercial shoots, catalogue shoots, and all other filming for commercial activities), a facility usage fee will be charged.
*For details, please contact the address listed below to confirm whether photography is permitted or not.

③ Filming permission application
Please submit a proposal or something similar at least 14 days before the desired date of use.

受付窓口 株式会社LOOOF 社長室
E-mail: info@loof.inc

④Notes regarding wedding photos taken at the facility
Thank you very much for using our hotel. We would like to inform you about our wedding photo shoot.
Our hotel does not allow anyone other than guests holding their wedding ceremony at our hotel to take photographs wearing wedding attire (Japanese or Western style attire, etc.) on any hotel premises.
We also do not allow guests to arrange their own professional photographer, hair and makeup artists, etc. and take photos on hotel premises.
If filming is attempted without permission, we will ask you to stop the filming. Thank you for your understanding.

Article 11 (Refusal of continued accommodation)

Our company may refuse to continue your stay in the following cases even during the accepted accommodation period.
(1) When any of Article 2 (3) to (12) applies.
(2) When any item other than that of the guest staying at the hotel is brought into the guest room
(3) When the User fails to comply with the Terms of Use set forth in Article 10
(4) When the Guest smokes in bed in a bedroom or other area, tampers with firefighting equipment, or violates any other prohibited acts set forth in the rules and regulations of this facility.
(5) When any falsehood is discovered in the registration or application details for accommodation as set forth in Article 7

Article 12 (Handling when contracted content cannot be provided)

If we are unable to provide the contracted content, we will arrange accommodation of the same standard elsewhere in our company wherever possible.
If we are unable to arrange alternative accommodations for you, we will pay you a compensation fee equivalent to the breach of contract, which will be used to cover damages. However, this does not apply if the inability to provide a room is due to reasons beyond our control.

Article 13 (Handling of Deposited Items, etc.)

We do not accept any deposit items at our facility.
We will not be held responsible for any loss or damage to any items, cash or valuables brought into the facility by guests.

Article 14 (Care of baggage or personal belongings)

Our company cannot accept or store valuables prior to the stay, except for the guest's baggage, etc. If a guest leaves their baggage or personal belongings (including the contents of the safe) behind at the facility after checking out, they will be stored at the facility for seven days, including the day they are found, after which the valuables will be turned in to the nearest police station and other items will be disposed of.

Article 15 (Parking)

Our facility has free parking for guests. Please inquire and apply when making a reservation. Please note that we are not responsible for managing vehicles.

Article 16 (Disclaimer)

Guests are responsible for their own use of computers and other communication devices within the facility. Our company shall not be held liable for any damage suffered by guests as a result of service interruptions caused by system failures or other reasons while using computers or other communication devices.

Article 17 (Liability of Guests)

If the facility suffers damage due to the guest's intentional or negligent acts, the guest may be required to compensate our company for the damage.

Article 18 (Jurisdiction and Applicable Law)

Any disputes arising from these terms and conditions shall be resolved in accordance with Japanese law at the Yamanashi District Court or Yamanashi Summary Court that has jurisdiction over the location of this facility.

Regarding the use of this website

This website is operated and managed by LOOOF Co., Ltd. (hereinafter referred to as "our company"). Please use this website only after agreeing to the following terms of use.
Please note that we may change or discontinue the information contained on this website without prior notice.

1. Disclaimer

This website has posted information with the utmost care. However, we are not responsible for any information on this website.

We do not guarantee the completeness, accuracy, safety, usefulness, etc. of the information, and we cannot assume any responsibility for it.
In no event shall we be liable for any damages arising from the content or functionality of this website.
If your use of this website results in the need to repair or restore your equipment or data, you shall bear the costs thereof.

2. Copyright

The copyright and other rights to this website and to the individual text, figures, designs, images, files, etc. posted on the website (hereinafter referred to as "content") are owned by our company, the original copyright holder, or other rights holders. Therefore, copying, diversion, modification, etc. of this content without the permission of the rights holder is prohibited.

3. Trademarks

The names, trademarks, trade names, logos and service marks (hereinafter referred to as "Trademarks, etc.") posted on this website are the property of our company.
This website does not grant any license to third parties to use trademarks, etc. Unless consent is obtained from our company or unless use is clearly permitted in these terms of use, unauthorized use of trademarks, etc. displayed on this website is prohibited.

4. Links

This website may provide links to external websites, but we are not in a position to control those websites. We would appreciate it if you could let us know the URL of the page you would like to link to.
However, we strictly prohibit links from websites that contain content that slanders or damages the credibility of our company, its products or services, or websites that contain illegal content.

5. Governing Law and Jurisdiction

This website and the interpretation and application of the terms of use shall be governed by the laws of Japan.
Furthermore, unless otherwise specified, the Kofu District Court shall be the court of first instance with exclusive jurisdiction over all disputes relating to this website.

privacy policy

LOOOF Co., Ltd. (hereinafter referred to as "our company"), which operates LOOF, holds personal information of clients in order to provide various services.
We will endeavor to protect the personal information entrusted to us by our customers and provide our clients with a sense of trust and security.

Acquisition of personal information

We will acquire personal information fairly, without using false or other illegal means.
We use personal information within the scope necessary to achieve the following purposes.
(1) To carry out our business and communicate with you
(2) Providing information on accommodation, events and services
(3) Sending New Year's cards and other greetings
If we use personal information for purposes not specified above, we will do so only with the prior consent of the individual.

safety management

We will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle and to manage such information safely.

consignment

When we entrust all or part of the handling of personal information to a third party, we will conduct a rigorous investigation of the third party and provide necessary and appropriate supervision to the third party to ensure the safe management of the personal information entrusted to us.

Provision to third parties

Except as required by laws and regulations such as the Personal Information Protection Act, we will not provide personal information to third parties without the prior consent of the individual.

Disclosure and correction of personal information

If an individual requests disclosure of their own personal information, we will promptly disclose the information. If we are unable to confirm that the individual is the individual, we will not comply with the disclosure request. If there is an error in the personal information and the individual requests a correction, addition, or deletion, we will investigate and promptly respond to the request. If we are unable to confirm that the individual is the individual, we will not comply with the request. If you have any of the above requests or inquiries regarding our office's handling of personal information, please contact us at the address listed below.

MAIL:info@loof.inc
株式会社るうふ　担当：保要 佳江
Representative: Yoshie Hoyo

Changes to this Policy

The contents of this policy may be subject to change. Unless otherwise specified by our company, the revised policy will take effect from the time it is posted on this website.